Support

Frequently Asked Questions

• Why wasn't my card recognized correctly?
  Card recognition works best with good lighting and a flat, centered card. Make sure the entire card face is visible with no glare, fingers, or heavy shadows covering it. Some very rare parallels or limited-edition short prints may not yet be in our catalogue — if you spot a consistent miss, email us with a photo and the card details and we'll investigate.
• How are market prices calculated?
  Prices are sourced from active listings on eBay and reflect current asking prices in European markets. Prices are not real-time — they are refreshed periodically. For very rare parallels with limited market activity, the app may show an estimated price range rather than a confirmed sale price.
• How do I cancel my CardPitch Pro subscription?
  Subscriptions are managed entirely by the App Store (iOS) or Google Play (Android) — CardPitch does not process payments directly. To cancel, go to your device's subscription settings: on iOS, open Settings → [your name] → Subscriptions; on Android, open Google Play → Profile → Payments & subscriptions → Subscriptions. Cancellation takes effect at the end of the current billing period.
• How do I delete my account and all my data?
  Because CardPitch uses anonymous accounts (no email or password), you can request deletion by emailing support@cardpitch.app with the subject "Delete my data". Include your device type (e.g. iPhone 15, iOS 18) so we can locate your account. We will delete all associated data within 30 days and send you a confirmation. Uninstalling the app removes local data from your device but does not automatically delete server-side data.

Other Requests

For GDPR-related requests — access to your data, data portability, objection to processing, or any other rights under data protection law — please email support@cardpitch.app. See our Privacy Policy for full details of your rights.

For general feedback, feature ideas, or bug reports, we'd love to hear from you at the same address.